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Evolving Trends in the Boutique Hotel Market Amid Economic Changes

September 22, 2024

Note: We reveal investment insights through the quotes of top business leaders.

Key Takeaways

  • Boutique hotels are experiencing a robust recovery, with significant increases in occupancy and revenue, driven by strong transient share growth and strategic conversions.
  • Customer preferences are shifting towards high-end offerings, highlighting the need for boutique hotels to adapt to eco-conscious consumer demands and sustainability trends.
  • Operational challenges persist, including financial losses from debt guarantees and disruptions from renovations, necessitating effective management strategies.
  • Economic conditions are influencing performance, with higher-income travelers driving demand and strategic customer segmentation becoming essential for growth.
  • The future outlook remains positive, with opportunities for expansion in midscale and luxury segments, supported by technological innovations and unique guest experiences.

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Current trends in boutique hotels show a positive trajectory in occupancy and revenue. Companies like Hilton and IHG report RevPAR increases driven by higher occupancy rates, while Sunstone Hotel Investors highlights strong transient share growth. Overall, the boutique hotel market is experiencing robust recovery and growth prospects.

"While this resulted in lower expectations for the current year, the finished product looks great and the hotel is well-positioned to grow earnings from this point forward. Consistent with the success we have seen at our D.C. conversion, the Marriott Long Beach Downtown is already gaining transient share with fourth quarter transient pace at 96% relative to its performance as a renaissance in the same period of 2019. Group pace for Q3 and Q4 are up over 100% to last year and 2025 pace is trending strong with rate and occupancy growth." --- (SHO, earning call, 2024/Q2)

"Looking forward to the rest of the year, with the continued growth of our existing brands, as well as the addition of our new brands and strategic partner hotels, we expect net unit growth of 7.0 percent to 7.5 percent for the full year. For the three months ended June 30, 2024, system-wide comparable RevPAR increased 3.5 percent compared to the same period in 2023 due to increases in both occupancy and ADR, and management and franchise fee revenues increased 10.0 percent compared to the same period in 2023." --- (HLT, press release, 2024/08/07)

"And of course, the NOVUM deal will add more than 50 further Garner hotels. Finally, moving on to Greater China, where RevPAR was up 2.5% year-on-year, driven by occupancy improvement of 0.7 percentage points and rate growth of 1.3%." --- (IHG, earning call, 2024/Q1)

"MARRIOTT INTERNATIONAL, INC. KEY LODGING STATISTICS In Constant $ Comparable Company-Operated US & Canada Properties Three Months Ended March 31, 2024 and March 31, 2023 REVPAR Occupancy Average Daily Rate Brand 2024 vs. 2023 2024 vs. 2023 2024 vs. 2023 JW Marriott 261.98 3.3% 71.2% 0.6% pts." --- (MAR, press release, 2024/05/01)

"We continue to be encouraged by the trends at our urban hotels, which excluding Long Beach due to its renovation grew RevPar by nearly 4% and benefited from occupancy gains as business travel continues to move higher." --- (SHO, earning call, 2024/Q1)

Customer preferences are shifting towards high-end offerings, as indicated by increased RevPAR growth in group and business segments. However, sustainability trends remain underexplored in current discussions, suggesting a gap in addressing eco-conscious consumer demands within the boutique hotel market.

"On a global basis, in the second quarter, we saw RevPAR growth across all three of our customer segments, group, leisure transient, and business transient, with each segment experiencing increases in both room nights and average daily rate." --- (MAR, earning call, 2024/Q2)

"Is this really just disruption, heightened promotional levels? Or is there a difference in the customer that you're seeing coming into the market, or maybe something else altogether that's kind of driving the market share shifts we're seeing on the mass side?" --- (LVS, earning call, 2024/Q1)

"By customer segment, RevPAR growth is still anticipated to be driven by another year of strong growth in group revenue, continued improvement in business transient revenues, and slower, but still growing leisure revenues." --- (MAR, earning call, 2024/Q1)

"It is essentially a very high end customer. And so we've what people don't realize that our business, we're shrinking key count, because we believe the consumer wants a very high end suite product, which we if you haven't seen our new product in Singapore, it's pretty extraordinary." --- (LVS, conference, 2024/05/29)

"We expect a continuation of current weak demand and pricing trends in the region, with the third quarter anticipated to see the most meaningful RevPAR decline as outbound travel accelerates during summer holidays." --- (MAR, earning call, 2024/Q2)

Operational challenges faced by boutique hotels

Boutique hotels face significant operational challenges, including financial losses from debt guarantees, disruptions due to renovations, and competitive pressures in a constrained capital environment. Additionally, currency fluctuations can impact revenue, highlighting the complexities of managing these unique properties in a volatile market.

"The net change in other non-operating income (loss), net during the six months ended June 30, 2024 was primarily driven by an increase in losses on debt guarantees for hotels that Hilton manages." --- (HLT, sec filing, 2024/Q2)

"Beginning in the fourth quarter of 2023 and continuing into the first quarter of 2024, hotel amenities at The Confidante Miami Beach, including the pool, meeting space, and food and beverage outlets, were closed in phases in preparation for the hotel’s temporary suspension of operations on March 25, 2024 to allow the extensive renovation work to be performed more efficiently." --- (SHO, sec filing, 2024/Q2)

"And we're taking share in environments where capital is more constrained. We've said this a bunch of times, but rising tides lift all boats when the tide is going out, the stronger brands that are -- that lenders have more confidence lending to and developers have more confidence affiliating their hotels with are going to take share, and that's what's happening." --- (HLT, earning call, 2024/Q1)

"But up until this point, it really -- I would say we're disappointed with the pace because we thought that there would be better opportunities to deploy the remaining proceeds from Boston Park Plaza. Now, we did deploy a good portion of it in San Antonio and we are very happy with that transaction." --- (SHO, earning call, 2024/Q1)

"The $3 million increase in owned and leased hotels revenues for the six months ended June 30, 2024, included a $16 million currency neutral increase partially offset by a decrease of $13 million resulting from unfavorable fluctuations in foreign currency exchange rates." --- (HLT, sec filing, 2024/Q2)

Impact of economic conditions on boutique hotel performance

Economic conditions significantly influence boutique hotel performance, as seen in the balance of supply and demand during conversions (Marriott), resilience despite market supply issues (Sunstone), and RevPAR growth affected by external factors (Hilton). Additionally, economic recovery boosts demand from higher-income travelers (Marriott), allowing for strategic customer segmentation (IHG).

"and it's been several years frankly, I think will also provide a good balance for the company's performance as we continue to do more and more conversions, which doesn't impact the supply picture, but also then evens out when you're looking at demand and supply balance." --- (MAR, conference, 2024/06/04)

"But the hotel is performing very well. The market is performing well and while there is some supply and Robert can talk to that a little bit more coming into the market, our location, I think, is pretty insulated from that. We are absolutely what you want to be in that market, Robert?" --- (SHO, earning call, 2024/Q1)

"Turning results for the quarter, system-wide RevPAR increased 2% year-over-year, which was at the low end of our guidance range as renovations, inclement weather and unfavorable holiday shifts weighed on results more than we anticipated." --- (HLT, earning call, 2024/Q1)

"I mean I'm sitting today in a hotel here in London, the Kimpton Fitzroy, speaking to [indiscernible], that's exactly what he was talking to me about this morning, which was given the strength that they're seeing from corporate business here in London, he's been mixing out some lower paying customers and mixing in some higher paying customers." --- (IHG, earning call, 2024/Q1)

"So, no doubt our Asia Pacific hotels outside of Greater China benefited from the higher income travelers in China wanting to go outside of China now that frankly it was a freer opportunity to do so on the heels of the recovery from COVID." --- (MAR, earning call, 2024/Q2)

Future outlook for boutique hotels in changing economies

The future outlook for boutique hotels appears promising, with significant growth opportunities highlighted by Marriott's expansion into branded residences and a diverse portfolio. As economic conditions evolve, the focus on midscale and luxury segments suggests adaptability to market demands, positioning boutique hotels favorably for continued development.

""Since Marriott opened its first branded residence property in 2000, we have seen the space continuously grow and evolve in exciting ways, expanding opportunities for developers, brands and residents," said Dana Jacobsohn, Marriott International Chief Development Officer, U.S." --- (MAR, press release, 2024/07/22)

"Note on Forward-Looking Statements This press release contains "forward-looking statements" within the meaning of United States federal securities laws, including statements related to expected hotel additions and portfolio growth; our development pipeline; future growth opportunities; owner interest in our brands and platform; the power of our platform to drive results; and similar statements concerning anticipated future events and expectations that are not historical facts." --- (MAR, press release, 2024/06/03)

"In a recent interview with @BrianSozzi at @YahooFinance, Marriott International President and CEO Anthony Capuano talked about expanding our @MarriottBonvoy portfolio – from luxury to midscale." --- (MAR, Twitter, 2024/06/12)

Technological innovations in boutique hotel operations

Technological innovations in boutique hotel operations are exemplified by IHG's sustainability initiatives, Hilton's commitment to evolving traveler needs, and Marriott's launch of a comprehensive travel platform for businesses. These advancements enhance operational efficiency and align with modern consumer expectations in the hospitality sector.

"Having been the first global hospitality company to replace bathroom miniatures with bulk amenities and to provide properties with renewable energy via a community solar programme in the US, IHG is excited to now be setting a new sustainability benchmark for hotels to help reduce operational carbon from its estate." --- (IHG, press release, 2024/07/17)

""As a brand known for its exceptional hospitality and iconic firsts like the Piña Colada, we're always looking to innovate to meet the evolving needs of today's travelers," said Leonard Gooz, brand leader, Hilton Hotels & Resorts." --- (HLT, press release, 2024/07/10)

"Marriott International is excited to launch Business Access by Marriott Bonvoyâ„¢, an all-in-one travel platform that gives small to medium-sized businesses the tools they need to book travel, manage expenses, and access reporting with ease." --- (MAR, Twitter, 2024/07/09)

Competitive landscape of boutique hotels

The competitive landscape of boutique hotels is characterized by unique offerings that enhance guest experiences. Marriott emphasizes luxury and elegance at its resorts, while Hilton's Curio Collection focuses on individually remarkable hotels, both aiming to attract discerning travelers through distinctive features and immersive experiences.

"The Resort at Pelican Hill's blend of timeless elegance, sophisticated amenities, and breathtaking ocean views will undoubtedly enhance our portfolio and elevate the luxury travel experience for our valued guests." --- (MAR, Twitter, 2024/07/17)

"About Curio Collection by HiltonCurio Collection by Hilton is a global portfolio of more than 145 individually remarkable hotels hand-picked to immerse guests in one-of-a-kind moments in the world's most sought-after destinations." --- (HLT, press release, 2024/06/04)

See also